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Can I order flowers and have them delivered same day?
Yes we can make same-day delivery for orders received before 12 noon
Is it possible to write a card to attach to the flowers?
Yes certainly, during the purchase process it will be possible to write a text that will then be transcribed by hand on a card.
Can I have the flowers delivered anonymously?
In the event that no text is written for the card the flowers will be delivered anonymously. We will take care to preserve the privacy of the sender
What are the delivery times?
You can choose same-day delivery (9 am - 7 pm), or morning/afternoon delivery (9 am - 2 pm or 2 pm - 7 pm)
Can I have a delivery at a specific time?
We guarantee delivery only during the specified time slots, but in special cases you can contact us to evaluate your request
How much does delivery cost?
Same-day delivery is free for all areas, while morning/afternoon delivery costs €6
How are the flowers delivered?
All of our products are hand-delivered by our deliverymen to your doorstep
What happens if the recipient is not at home?
In this case, the delivery person will contact them by phone or if you have specified to us that it is to be a surprise then they will contact the sender to work something out. Sometimes in agreement with the sender or recipient the delivery person may leave the flowers with a neighbor, at a trusted store or on the landing
What payment systems are accepted?
On our site you can pay with all Credit Cards including rechargeable and PostePay, with PayPal or with the innovative Satispay system that allows you to pay with your cell phone
How can I know if the order has been delivered?
As soon as the delivery person has made the delivery you will receive a confirmation email. At any time you can contact our helpdesk by phone, email or chat for updates
How can I get in touch with you?
You can contact us by email by writing to shop@torinofiori.it, or by phone/whatsapp at +39 0110400088
Do the flower packages match the photos on the website?
The photos in our catalog represent the products that will be delivered, there may be some variations but they will always be minimal and will respect the type of the chosen gift. Should there be a major change in the flowers they will always be replaced with others of equal value and quality
Are your flowers always fresh?
Yes our flowers are always fresh, we have no stock of flowers but daily arrivals from major Dutch and local suppliers.
Is there a guarantee on your products?
Perishable products do not by law have a warranty or return option, but our policy is focused on maximum customer satisfaction, so we are always willing to evaluate on a case-by-case basis if the quality of the product does not meet our standards
Is it also possible to place an order by phone or chat?
In case of technical problems or difficulties, our operators are also able to collect an offline order and send the customer the request for payment, which must always be made by card, paypal or satispay
Is it possible to cancel an order?
As a rule, we accept the cancellation of an order up to the day before delivery. But it is always possible in case it has not been packed or picked up by the deliverymen to cancel an order until a few hours before delivery. In this house you will be given an immediate refund
Do you deliver throughout Italy?
No we deliver only in and around Turin. At this link you can check the locations covered by the delivery service
Where can I find all the sections of the site?
You can easily check the “Site Map” with all the sections and product categories at this link.